Customer Updates

Please find below links to all past shipping emails, and live updates. Thanks so much for your patience and support!

 

Delivery Update - June 4, 2021

All preorder labels are officially printed and the remaining will be picked up today. All tracking emails have been sent. Thank you all so much!

 

Delivery Update - June 2, 2021

All Canadian orders made as of May 31st have been shipped! You should have received a tracking number by email.

US orders will continue to be processed over the next couple days.


Delivery Update - June 1, 2021

Today is day 2 of local deliveries and we will continue to process all other orders. Please bare with us in receiving your tracking number as it needs to be manually entered into our system and I’ll be on the road all day. 

 

Delivery Update - May 31, 2021 

Today is the day we have been LONG awaiting! It's DELIVERY DAY!!! 

We will begin local deliveries today between 2:00 PM and 8:00 PM and will continue tomorrow morning between 8:00 AM and 2:00 PM. If you are local we've sent you an email letting you know when you can expect us. 

All other orders will begin being processed today and tomorrow. Keep an eye out for a tracking number coming soon. 

 

Shipping Update - May 28, 2021

Our order has been released and will be picked up this afternoon. We’ll begin processing all orders on Monday. Have a great weekend!



Shipping Update - May 27, 2021

We just received an update that our order hasn’t yet been released. Our forwarder said it will likely be released tomorrow but hasn’t even been grounded (which means transferred from rail to the secure rail yard). This means it’s unlikely we will have them in time to begin local deliveries this weekend. Monday is looking more likely at this point but we will keep you all updated.

  

Shipping Update #2 - May 26, 2021

Our order has now cleared customs, so the last step is for the rail yard to release for pickup. Unfortunately, I'm being told this could take another day or two so we've booked the pick-up for Monday morning to deliver to our warehouse and then shipping will begin!

 

Shipping Update - May 26, 2021

We’ve got some good news! Our order has finally arrived at it’s final destination port in Montreal, QC but is not yet ready for pick up. Our logistics partners plan on picking it up tomorrow for arrival at our warehouse on Friday morning at which point we will begin processing orders ASAP.

Orders will begin shipping on Monday, possible sooner for local deliveries. Once your order has been processed, you will receive an email with personal tracking information.

We will continue to update this page as more information becomes available.

We are SO excited to finally get these in your homes!

 

Shipping Update - May 25, 2021

We learnt that our order was delayed leaving Vancouver because of a broken rail car, and as of 10:00 AM this morning we received an update that it left Falding, ON and is on it's way to Montreal, QC with a new ETA of 5/26. Our 3PL partner is scheduled to pick up our order and bring it to our warehouse on 5/27, where we will begin deliveries as quickly as possible. Once your order is processed you will receive a personal email notification with tracking number.

For local orders we will contact you to make arrangements for local delivery or pick-up! 

We’ll post more updates as more information is available. 

(Local delivery and pickup will be available for areas including Ottawa, Renfrew, Arnprior, Brockville, Prescott, Spencerville, Athens, and surrounding areas) 

Shipping Update - May 26, 2021

Shipping Update - May 17, 2021

Shipping Update - May 4, 2021

Shipping Update - April 21, 2021

Shipping Update - March 28, 2021

Shipping Update - March 15, 2021

Shipping Update - March 2, 2021