Frequently Asked Questions

Updated: March 29, 2020

What is My Couchy?

My Couchy is first and foremost a modular kids couch but it’s so much more than that!

It's made up of four infinitely configurable foam pieces (Two flat top triangles + one thick base + one thin base, that each fold in the middle). Each piece is wrapped in a velvety soft micro-suede fabric and available in 6 beautiful colours.  

My Couchy opens up the opportunity for so many open-ended and imaginative play possibilities. It can be used as a comfy couch for story time, a cozy spot for movie night, a fun fort, an obstacle course, a crash pad or anything else they can dream up. Like a couch, My Couchy is designed to be lived on, to create memories and provide endless hours of fun and comfort for your whole family. 

 

What makes My Couchy unique?

We wanted to create something that was more comfortable and more durable then what was currently available but still firm enough to support active and imaginative play.

My Couchy is made from “high resiliency” mattress-grade foam that bounces back exceptionally well and provides optimal support and durability. 

We chose an easy to clean, double-layered upholstery fabric that is velvety soft, water resistant, and machine washable. Our material also has a bit of stretch requiring minimal zippers and making it easy to remove or put the covers on.

We've also included liners on our foam bases to protect them from bites or tears while the covers are being washed. 

 

When will I receive My Couchy?

All purchases made in the preorder are expected to ship by the end of April-Early May provided there are no unexpected shipping delays. If you already purchased please keep an eye out on your email for updates. If you have not received an email please check your junk, spam and promotions folders.

If you did not provide your email, or cannot find ours please contact us at mycouchy@gmail.com. 

  

Can I wash it?

You sure can! We know kids are messy, so we made My Couchy with an easy to clean removable cover. The foam bases are covered in protective polyester liners so taking the covers off to wash and put back on is a breeze.

Simply zip up, wash on gentle in cold water, and hang to dry. Our covers have a slight stretch making it easy to wash as needed!

 

Do I have to take it out of the box right away?

Nope! We made My Couchy with a top quality high resiliency (HR) foam which gives it a very high rebound ability. It has been vigorously tested and is guaranteed to rebound 100% if stored for up to 2 months plus. We think My Couchy makes a great gift so it was important to us that it could be stored in the box for longer than a few days without the risk of damage or voiding warranty. 

 

What size is it?

My Couchy in the standard couch configuration is 33" wide x 66" long x 23" tall. We made the base the exact size as the Nugget so that it will line-up perfectly!

 

What is it made from?

My Couchy is made from top quality high resiliency (HR) foam. It's covered in a velvety soft double layered stretch micro-suede fabric that is water resistant, easy to clean, and pet friendly. (No added chemicals)

Each base is covered in a polyester liner to protect the foam from tears or bites when the cover is being washed. 

Our foam is CertiPUR-US® certified, meaning it is made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants, mercury, lead, and formaldehyde and phthalates regulated by the Consumer Product Safety Commission. Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

My Couchy is proud to be a registered CertiPUR-US® retailer.  For more information on CertiPUR-US® program please visit

www.certipur.us/FAQs or www.certipur.us/listings for our listing.

 

What is high resiliency foam and how is it different than standard polyurethane foam?

High Resiliency (HR) foam is the highest grade of poly foam available. HR foams bounce back exceptionally well, their cell structure acts as rubbery foam enabling extreme elasticity and optimal support. 

We chose this foam for a few reasons:

  1. Longevity & Durability
  2. Comfort & Support
  3. Added Bounce 
  4. High Rebound Ability

 

How firm is it? (ILD and density rating)

All 4 pieces are made from 45 ILD (Indentation Load Deflection) 1.935/ft3 density high resiliency (HR) foam making it strong enough to hold builds but soft enough to cuddle up on and suitable for all ages!

 

Will you continue to stock the same colours or add new colours?

Yes, we will gather feedback from our fans and continue to offer a variety of colours in future releases. 

 

Do they come with liners?

Yes! We made both bases with protective liners so you never have to deal with naked foam. This also makes taking the covers off and on a breeze. The covers themselves are water resistant so we chose not to include liners on the backrests to save you a bit of money. 

 

How much does it weigh?

Each My Couchy weighs about 27lbs.

 

Where is My Couchy made?

My Couchy is designed and operated out of Ontario, Canada, and manufactured in China.

 

Is there a warranty or product guarantee?

We are parents too and understand the importance of quality and durability. We chose top of the line materials and have put them to the test to be sure they can stand up to every day use. Our products come with a limited one-year warranty that covers manufacturing defects that impair the functionality, look or use of your product.

 

Can My Couchy be returned?

Due to the logistics and cost of shipping, we will not be offering returns. However, we stand by our product and guarantee ultimate quality assurance so we will do our very best to make it right if you are dissatisfied with your purchase. But we know you will love it! 

 

Can I change or cancel my order?

We have made the hard decision to not allow changes or cancellations at this time. We are a small team and want to ensure we can provide incredible service and smooth operations. This means once you have made your purchase you are committed to it. We understand that this may cause concern, and recommend you do your research before making a purchase. If you have any questions, please Email Us or check us out on Facebook and Instagram where we post lots of photos and videos.  

 

Why did you make My Couchy?

As a family with four kids we needed something fun, safe and creative to help burn their energy while being cooped up indoors. We discovered and purchased a couple different couches and quickly saw all the possibilities they opened up for children of all ages. After watching our kids have endless hours of fun we tried to score another but couldn't. That's when we decided to take it into our own hands and produce an alternative ourselves. We explored multiple manufacturers, foams, fabrics, colours, and sizes and are beyond proud of the result. We chose smart designs and top quality materials to ensure versatility, comfort, and durability so it can stand up to daily use. My Couchy gets used every single day by our entire family, it has been tested against top-competitors and is a family favourite.  We can't wait for you to get your hands on one, we just know you will love My Couchy too! 

If you have any questions please Email Us or check us out on Facebook and Instagram